Crypto Payouts Common Issues and Solutions

If you are participating in the eolas Campus crypto payouts program and are experiencing issues, this guide will help you troubleshoot common problems and find solutions.

Common Issues and How to Resolve Them

1. I Have Not Received My Payout

   • Possible Cause: There may be a delay in processing due to network congestion or payout schedules.
   • Solution:
     • Check your Web3 wallet for incoming transactions. Ensure your wallet is compatible (e.g., Xumm or Xaman).
     • Verify that the payout schedule has been met. Payments are typically processed on a monthly or predefined basis.
     • If the issue persists, contact support with details of your account and activity.

2. My Wallet Is Not Connecting Properly

   • Possible Cause: Technical issues with wallet integration or incorrect wallet setup.
   • Solution:
     • Ensure you are using a supported Web3 wallet.
     • Update your wallet app to the latest version.
     • Clear your browser cache and try reconnecting.
     • If the issue continues, check for updates on wallet compatibility in the Support Portal.

3. My Payout Amount Is Incorrect

   • Possible Cause: Miscalculation due to promotions, exchange rates, or activity thresholds.
   • Solution:
     • Review the course activity or promotional terms tied to your payout.
     • Check for any deductions related to platform fees or promotions.
     • If you believe there is still an error, submit a ticket with the payout details for review.

4. Transaction Failed or Reversed

   • Possible Cause: Network issues or incorrect wallet addresses.
   • Solution:
     • Double-check the wallet address you provided during setup to ensure it matches your wallet.
     • Review the transaction ID for errors.
     • Retry after ensuring the blockchain network is stable.

Tips to Avoid Issues

• Always use a supported Web3 wallet like Xumm/Xaman for seamless integration.
• Ensure your wallet address is correct and up-to-date in your account settings.
• Stay informed about payout schedules and terms by regularly checking the Support Portal or announcements on your dashboard.

Contact Support for Assistance

If you have tried the solutions above and still face issues, reach out to our support team for further help. Provide the following details to expedite your request:

• Your account email and wallet address.
• Details of the issue, including transaction IDs or error messages.
• Screenshots of your wallet or dashboard, if applicable.

You can submit a ticket through the Support Portal, and our team will respond promptly.

We are committed to ensuring a smooth crypto payout experience for all participants. Thank you for being part of the eolas Campus ecosystem!