Unable to Submit a Review After Completing a Course

Leaving a review is an important way to share your feedback and help others choose the right courses. If you are unable to submit a review after completing a course, follow this guide to troubleshoot and resolve the issue.

Symptoms

• After completing a course, you attempt to submit a review.
• Pressing the SEND button does not submit the review.
• No error message appears, and the review is not saved.

Possible Cause

This issue may occur when the review text is pasted directly from external sources such as:

• AI tools like ChatGPT.
• Translator apps or other text generation tools.
• Rich Text Editors.
  

Text from these sources may contain hidden formatting or unsupported characters that interfere with the submission process.

Workarounds
If you are facing this issue, try one of the following solutions:

1. Write the Review Manually

   • Instead of pasting text, type your review directly into the review window.

2. Clean the Text Before Pasting

   • If you prefer to use external tools to draft your review, follow these steps to clean the text:
     • Copy the text from your source (e.g., ChatGPT or a translator).
     • Paste it into a basic text editor like Notepad (Windows) or TextEdit (Mac).
     • Copy the text again from the editor and paste it into the review window on eolas Campus.

3. Ensure Plain Text Format

   • When pasting text into the review window, ensure it is in plain text format to avoid hidden characters.

Steps to Troubleshoot Further
If the issue persists despite using the workarounds:

1. Refresh Your Browser
   • Reload the page and try submitting the review again.
2. Clear Cache and Cookies
   • Clear your browser's cache and cookies, then log back into your account.
3. Try a Different Browser or Device
   • Use another browser (e.g., Chrome, Firefox) or device to check if the issue is browser-specific.

Reporting the Issue
If you are still unable to submit a review, please report the problem to our support team through the Support Portal. Include the following details:

• The course name and your account email.
• The review text you attempted to submit.
• The browser and device you are using.

We Are Here to Help
We apologize for any inconvenience this may cause. Our team is actively working to address this issue and provide a permanent fix. In the meantime, the workarounds above should help you submit your reviews successfully. Thank you for sharing your feedback and helping us improve the learning experience on eolas Campus!